1Pilot Purpose

The pilot is designed to prove measurable value quickly, with minimal risk and minimal disruption to council operations.

  • Increase labor efficiency in a selected department or workflow.
  • Reduce administrative burden and backlog.
  • Train staff on-the-job using practical AI tools.
  • Demonstrate clear, documented ROI to executives and councillors.
  • Provide a scalable model for broader rollout.

2Pilot Scope

The pilot focuses on one department or one cross-functional workflow where AI can deliver visible, measurable gains.

  • Customer Service — requests, enquiries, response drafting
  • Records & Compliance — document handling, classification, summarisation
  • Corporate Services — minutes, internal requests, reporting support
  • Economic Development — communications and business engagement support

3Duration

Phase 1
Assessment & Setup
Week 1 — understand workflows, establish baselines, confirm scope.
Phase 2
Training & Augmentation
Weeks 2–4 — on-the-job training, AI setup, process redesign.
Phase 3
Measurement & Reporting
Weeks 5–6 — quantify uplift, collect feedback, present outcomes.

4Deliverables

  • AI readiness assessment for the selected department
  • Workflow mapping and redesign for key tasks
  • On-the-job AI training sessions for staff
  • Practical tool setup: assistants, templates, workflow aids
  • Efficiency uplift measurement and before/after reporting
  • Outcomes report for executives and councillors

5Pilot KPIs

Efficiency

Task time saved, backlog reduction, improved processing speed.

Workforce

Staff confidence, reduced repetitive admin, stronger output consistency.

Organisation

Service improvement, reduced strain, clear ROI evidence.